Our Team Members are Superstars – Meet Elizabeth

At Villa Verano, our superstar team members are always standing by to provide our guests with the ultimate vacation experience. We get great feedback about our staff on a regular basis, because our team is always ready and willing to make sure each guest has an amazing experience. We invite you to visit our page on TripAdvisor to see for yourself what our past guests have to say. Here’s one of the many comments that we’re proud of:

From the earliest plans for my vacation and activities to my very last day at Villa Verano, the management and staff at Villa Verano were wonderful. I could not have been more pleased with my stay, my incredible meals, and my beautiful room. My customized tours were planned with thoughtfulness and were scheduled perfectly.  The drivers were a pleasure to be with during long drives and provided much additional information along the way that enhanced my stay. I will definitely be back. Highly recommended.

Our services and amenities are unmatched in Hopkins, and it is precisely because we place such great emphasis on guest services that each and every employee pays close attention to detail. Meet our Manager, Elizabeth Lathrop, known fondly as Liz. Liz works closely with a dynamite team to ensure that guest service remains a priority at Villa Verano.

liz-photo

Liz has been working with us for three years. She loves working at Villa Verano because it is a small property that enables her to be involved in many different areas, including reservations, guests services, accounting, menu planning, social media and human resource management. Liz grew up in New Jersey, and has made Hopkins her home, where she lives with her lovely family. She has been living in Belize for 16 years. What’s her favorite part of the job and her favorite guest experience?

My favorite part of the job is communicating with guests while they are planning their trip.  I love providing lots of details and making the whole process so easy for them; it is their vacation after all!

My favorite guest experience at Villa Verano may sound strange.  Although I love working with brides for destination weddings and grandmas for family reunions, my favorite experience was an instance where I was able to provide ease, comfort, reassurance and knowledge for an injured guest and his loved ones. One of our guests had a minor motorcycle accident while on vacation. I was so happy that I was able to take a stressful situation and turn it around for them, and to help them feel comforted and cared for. I was grateful for the opportunity to turn a negative experience into a positive one and to make new friends in the process; we are still in contact today.

Visit us to meet Liz and our entire wonderful team! Our luxurious 10-room villa is perfect for groups, families, couples or individuals, offering various accommodation options. We can tailor your holiday to meet your specific needs. Our concierge is available from the moment you contact us until your departure, to help coordinate tours, transfers, private chefs, restaurant reservations, entertainment, cultural lessons or whatever your needs may be. So whether you want an action-packed adventure, or a laid-back hammock-style holiday, we can make it happen. Villa Verano promises to make you feel at home – the ultimate luxury vacation, within your reach!

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